FAQ's

Frequently Asked Questions - (FAQ)


  1. What products are covered under the Moprime warranty?  

        All Moprime mobile accessories purchased with a genuine invoice are covered.


  1. How long is the warranty period?  

The warranty duration depends on the product category and is mentioned on the invoice or product   packaging.


  1. What does the warranty include?  

Coverage includes manufacturing defects and functional failures under normal usage.


  1. What is not covered under warranty?  

Physical or accidental damage, water/liquid damage (unless water‑resistant), misuse, negligence,  unauthorized repair, normal wear and tear, and missing accessories/packaging are excluded.


  1. Do customers need to pay for shipping during warranty claims?  

Yes, customers bear the shipping costs for sending the product to Moprime service centers.


  1. What happens if my product cannot be repaired?  

If the item is irreparable, it may be replaced with a new unit or credited, minus the value of any missing accessories.


  1. Can I claim warranty without an invoice?  

No, a genuine invoice is mandatory for all warranty claims.


  1. How do I initiate a warranty claim?  

Contact Moprime support via Contact support section of the official website moprime.in and provide product details, invoice copy, and issue description.


  1. Will replacement products have a new warranty?  

Replacement items carry the remaining warranty period of the original product, not a new full warranty.


  1. Can accessories like charging cables or earbuds tips be replaced under warranty?  

No, loss or damage of accessories and packaging is not covered.