Claim Your Warranty
Claim Your Warranty
Warranty covers products with a genuine invoice. Customers bear shipping costs. Irreparable items may be replaced or credited.
Warranty Includes
- Manufacturing defects
- Functional failures under normal usage
- Product replacement or repair (subject to inspection and availability)
Warranty Does Not Cover
- Physical or accidental damage
- Water or liquid damage (unless the product is specifically water-resistant)
- Damage caused by misuse, negligence, unauthorized repair, or improper handling
- Normal wear and tear
- Loss of accessories or packaging
Steps for Warranty Claim
Check Warranty Eligibility
Ensure your product issue falls under warranty coverage (manufacturing defects or functional failures under normal usage).
Prepare Your Invoice
Locate and keep a genuine purchase invoice ready, as it is mandatory for all warranty claims.
Gather Product and Accessories
Pack the product securely along with all accessories and packaging, since missing items may reduce credit or replacement value.
Initiate Claim Request
Visit the official website www.moprime.in and submit a warranty claim form with product details, invoice copy, and issue description.
Ship the Product
Send the product to the designated Moprime address given by the support team. Customers bear the shipping costs.
Inspection and Processing
Moprime technicians will inspect the product to verify warranty eligibility and determine repair or replacement / refund options.
Receive Resolution
If repair is possible, the product will be fixed. If irreparable, it may be replaced or credited, minus any missing accessories.